Privacy Policy

1. Who we are

Regency Home Improvements is a trading name operated from Grange Farm, Northbourne Road, Great Mongeham, Deal, Kent, CT14 0HD. We are the data controller for the personal information we hold about you.

If you have any questions about this policy or your personal data, please contact us:

• Email: info@regency-home.co.uk
• Phone: 01304 371 517
• Post: Regency Home Improvements, Grange Farm, Northbourne Road, Great Mongeham, Deal, Kent, CT14 0HD

2. What personal data we collect

We collect information you provide directly to us, including:

• Your name
• Your phone number
• Your email address
• Your town or postcode area
• Details of the home improvement service you are enquiring about
• Any other information you include in your message to us

We do not collect payment card details, financial information or any special category personal data through this website.

3. How we collect your data

We collect your personal data when you:

• Complete and submit a quote request form on this website
• Email us directly at info@regency-home.co.uk
• Telephone us
• Communicate with us by post

4. Why we process your data and our lawful basis

We process your personal data for the following purposes:

Purpose	Lawful basis
Responding to your quote request or enquiry	Legitimate interests — you have contacted us seeking information about our services
Arranging and carrying out a home visit or survey	Performance of a contract (or steps prior to a contract)
Providing a written quotation	Legitimate interests / pre-contractual steps
Carrying out the agreed installation work	Performance of a contract
Following up on your enquiry if we have not heard back	Legitimate interests
Complying with legal obligations (e.g. FENSA registration, tax records)	Legal obligation

We do not use your personal data for automated decision-making or profiling.

5. How long we keep your data

• Enquiries that do not proceed to a job: We retain your contact details and enquiry information for up to 12 months, after which they are securely deleted.
• Completed installations: We retain records relating to completed jobs for 7 years to comply with our legal and accounting obligations, and to honour any guarantees on workmanship.
• FENSA records: We are required to retain certain glazing installation records as part of our FENSA registration obligations.

6. Who we share your data with

We do not sell, rent or trade your personal data. We may share your information with:

• Our own staff and subcontractors where necessary to carry out your installation
• FENSA — as required for regulatory compliance on glazing installations
• Our email provider — your enquiry is delivered to our inbox via standard email infrastructure
• Law enforcement or regulators — where we are legally required to do so

We do not use third-party marketing platforms, CRM systems or advertising networks that would receive your personal data.

7. Cookies and third-party services

This website uses the following technologies that may involve the processing of your data:

Essential cookies

This website does not set any tracking or analytics cookies. No cookie consent is required beyond acknowledging our use of Google Fonts (see below).

Google Fonts

This website loads fonts (Cormorant Garamond and Mulish) from Google's font delivery network (fonts.googleapis.com). When your browser requests a font file, Google may log your IP address. Google's privacy policy applies: policies.google.com/privacy. We use Google Fonts to provide a consistent reading experience; no personal data is shared with Google beyond the technical connection your browser makes to retrieve the font files.

Analytics

This website does not currently use Google Analytics, Meta Pixel or any other analytics or advertising tracking tools.

8. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can ask us for a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data (subject to legal retention obligations)
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to data portability — you can ask for your data in a portable format where processing is based on consent or contract
• Right to object — you can object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@regency-home.co.uk or write to us at the address above. We will respond within one calendar month.

9. How to complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the chance to address your concerns before you contact the ICO, so please contact us first.

10. Data security

We take reasonable technical and organisational measures to protect your personal data. Enquiry forms on this website are transmitted over an encrypted HTTPS connection. Emails containing your enquiry are stored in our secure business email account.

11. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be notified on this page.